Residential Appliance Repair (Elizabethtown, KY)

Company Name:
Sears Holdings
Job Purpose:
This position provides timely and quality repairs of customers'' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer''s home.
Products repaired include:
Laundry, Ranges, Ovens, Microwaves, Refrigerators and Diswashers.
Job Responsibilities:
To provide the proper customer focus, the In-Home Service Technician must:
Work as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrate a sense of urgency to meet customer time commitments
Successfully complete all Technician III training elements within required timeframes
Meet key performance metrics and/or productivity goals as defined by the business
Provide knowledgeable and courteous repair service
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Ability to receive truck stock at home if the company vehicle is retained at the technician''s place of residence or other designated location.
Mentor other technicians, as applicable
Maintain truck stock inventory within the prescribed company guidelines and standards
For additional information about this position, email: or call our recruitment hotline at
Please take a moment and view our "day in a life of a repair technician video" at this link: Click here toSee yourself at sears (Appliance Tech video)
Experience/Education/Certification Requirements:
High School diploma or general education degree (GED) preferred
Must be at least 18 years of age
Certification and /or licenses as required
Must be able to pass the pre-employment drug screen, criminal background check and driver''s license check
Must possess and maintain a valid state driver''s license and be willing to submit to random drug testing, per company policy
Experience and aptitude with computers and databases Required
Job Competencies:
Maintain the highest level of service standards and work with management in technician development
Accept responsibility for work assignments and be held accountable for successful completion
Outstanding customer service skills
Computer literacy skills
Work well with others in a group, cooperate with others, offer to help when needed, and foster a team climate to deliver high performance results
Open to change and the ability to implement change quickly and effectively
Convey a positive image of the company in all actions and behaviors
Mentoring skills
Excellent communication skills, both verbal and written
EOE Minorities / Females / Protected Veterans / Disabled
Requisition ID: 357141BR
Job Function: Repair/Installation
Employment Category: Regular, Full-time
State: Kentucky (KY)
State or Province/City: ELIZABETHTOWN
Location: 1809 N DIXIE HWY,ELIZABETHTOWN, KY 42701, US
Post Code: 42701
Post Date: 07/10/2014
Brand: Sears
Business Unit: Home Services - In Home

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